Archive for September, 2009

Achieving Your Innovation Potential

Tuesday, September 29th, 2009

lost-innovation-potentialIn most organisations there is a yawning gulf between senior leaders’ rhetoric on innovation and the reality on the ground. As I’ve set out in this chart, the potential for innovation across an organisation is generally far greater than the actual innovation delivered.

The ‘lost opportunity’ is not, in my view, a result of poor intentions but is a consequence of specific barriers that lurk unseen in many businesses. In a new Strategy Confidential video that I made last week (and which will be appearing here soon), I call these barriers the ‘innovation killers’, and they fall into three types:

  1. Strategic Killers – which include incremental goals, focusing resources on defending existing businesses at the cost of creating new income streams, and excessive and conflicting priorities
  2. Organisational Killers – which include unclear accountabilities, too many management layers, and a reliance on small, internal R&D or equivalent teams for all innovation, and an over-reliance on planning
  3. Attitudinal Killers – which include a desire for a magic pill solution (rather than a daily exercise regime), a belief that customers can simply tell you what new innovation they want (when, in fact, customers are poor at predicting their own future behaviour), a requirement to ‘get it right first time, every time’, and, most importantly an intolerance or fear of failure.

Achieving your ‘innovation potential’ requires you to attack and eliminate these killers. And, as with personal success and development, changing attitudes and beliefs will have the biggest and most sustainable impact on your company’s performance.

Which of these killers are preventing your business from achieving its innovation potential?

© Stuart Cross 2009. All rights reserved.

The Secrets of Organisational Pace

Wednesday, September 23rd, 2009

If quick wins are more likely to be a dead end rather than a short cut, how do you deliver fast, sustainable profit growth? Listen to Stuart share five practical tips for driving rapid results in your business.

 

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Kerching! Let’s Hear It For Our Retailers

Tuesday, September 22nd, 2009

Click on the link to read my article, Kerching! Let’s Hear It For Our Retailers, which has just been posted on BNET.

© Stuart Cross 2009. All rights reserved.

The Golfer’s Guide To Decision-Making

Tuesday, September 22nd, 2009

istock_golfersmall1When a golfer lines up a long drive, he or she will have three points of reference.

  • First is her ultimate goal, which may be the flag, the green or a spot on the fairway. As she prepares for the shot she needs to ensure that her club and her body are properly aligned so that the ball will go where she planned.
  • The second point of reference is an interim goal. It is difficult to focus on an object 300 yards away, and so the golfer picks a spot just a few yards ahead of him that is in line with his ultimate objective. He can then feel confident that if he swings in the direction of his interim objective, the ball will have a good chance of reaching his end goal.
  • Third, is the ball itself. As he takes the shot, the golfer is focused on the ball, ensuring that he hits it cleanly. As long as he is already confident that he is set up properly for the shot, he can give the ball his full attention.

Similarly, business leaders must ensure that they are set up properly for the actions they take. They need to be clear on where they are ultimately trying to reach and what interim goals will tell them they are on the right track. Only then do they have the reference points for effective ongoing decision-making.

How confident are you that the decisions you are currently taking are in line with your short-term goals and will also help your business achieve its long-term ambitions?

© Stuart Cross 2009. All rights reserved.

The Rock & Roll Of Business

Wednesday, September 16th, 2009

istock_sisyphusBusiness is Sisyphean. Like Sisyphus, the ruler from Greek mythology, who was forced to endlessly roll a rock up a hill, only to see it roll down again as he neared the summit, business leadership is a task where it is simply not possible to ever call victory.

Just when you think everything is going well, you can be sure that new problems and challenges are just around the corner.

And, for many companies, the secrets of success can quickly turn into the seeds of failure.

For example, Kodak’s brilliance at film processing, The Gap’s obsession with chino’s and music retailer’s focus on CD’s – not to mention our investment banks’ ability to package and sell risky, complex financial products - all helped these organisations succeed when the environment was in their favour, but inhibited their desire to change and adjust as their markets changed.

There is no victory; there is only the journey. That means that you must endlessly adapt and change your organisation to new market realities, and, of course, make sure that your rock continues to roll up the hill.

© Stuart Cross 2009. All rights reserved.

Five Tips On Compelling Business Proposals

Tuesday, September 15th, 2009

Click on the link to read my article, Five Tips On Compelling Business Proposals, which has just been posted on BNET.

© Stuart Cross 2009. All rights reserved

Breaking The Cycle Of Poor Prioritisation

Monday, September 14th, 2009

performance-shortfall-cycle

There is a downward performance cycle that affects many organisations. Have you seen this cycle in your business?

  1. An executive team raises the bar and sets stretching goals
  2. It then identifies the big initiatives that will – hopefully - deliver the organisation’s ambitions
  3. Quickly, however, doubt creeps in and there is insufficient belief that these ‘big rocks’ will be able to meet the stretching targets
  4. More, smaller initiatives are added to the agenda to give the executive team more confidence that the new performance targets will be achieved
  5. But as there is now too much on the organisation’s plate, the desired performance fails to materialise.
  6. New goals are set to bridge the gap, and new initiatives are agreed.

And so the cycle continues. The performance shortfall leads to further stretch goals and even more initiatives in the hope that something will work and get the company out of the hole it has dug for itself.

So where is the best place to break the cycle? As always it is the point that will have the biggest impact, and in this case it is the establishment of the major priorities.

Executives need to critically test that these few objectives will be able to meet their performance targets. If they don’t believe that achieving these objectives will be sufficient they need different, not more priorities.

But if they do believe that the ‘big rocks’ are big enough they shouldn’t respond to initial performance shortfalls by adding new projects that will simply divert management attention. They should continue to focus on their priorities and find new ways to achieve the objectives they have originally agreed.

Achieving More By Doing Less

Saturday, September 12th, 2009

Businessman jugglingCompanies achieve more, more quickly, when they focus on just a few, clear objectives at any one time.

At the heart of this is a paradox - we achieve more by doing less. Although few of us truly understand the limits of our abilities, we really shine when we are focused on just a few objectives – ideally one!

The mistake many executives make is to confuse setting the pace with increasing the number of priorities they expect their people to pursue. But setting stretching goals and demanding great results is completely different to laying down too many objectives and simply confusing your people.

The impact that effective prioritisation can have on organisational performance was brought home to me this week at meetings I had at two of my clients.

The first meeting was with a client that is struggling to maintain historic growth levels. In that meeting the executive team felt unable to reduce their long list of ‘strategic’ priorities, because each item, on its own, was a good idea and they didn’t want to stop doing anything that might help re-start their growth.

Their problem is that by pursuing the long list of projects the executives will be unable to give their biggest priorities sufficient attention to deliver them effectively.

The second meeting was with a client that has continued to thrive through the downturn, and was a completely different experience. The CEO refused to allow his team to pursue half of the ideas discussed until they had, in his words, taken the first set of projects “off the agenda.”

The result was a high degree of energy and a strong feeling of confidence that they will deliver their priorities and achieve their targets.

How well does your organisation set and pursue the few priorities that will have the biggest business benefits?

© Stuart Cross 2009. All rights reserved

Ground Level Strategy

Tuesday, September 8th, 2009

Focus And Pace: Part 2

Wednesday, September 2nd, 2009

Following on from my previous post about focus and pace, I gained a reminder of its importance from one of my clients yesterday.

We have recently been working together on developing options for new growth for his business, and have identified six high-potential opportunities. At the start of the meeting my client said, “There’s only one of these opportunities I want to pursue. It’s much bigger than the other opportunities, it fits best with who we are, and we know how to pull it off. We need to focus on this one so that we can really get going.”

The energy of the meeting immediately increased, and I am confident that the momentum gained will quickly transfer to the rest of the organisation.

It’s tempting to keep our options open and pursue several different avenues. But for each avenue pursued, energy and pace is dissipated. Pushing hard on a few fronts, not pushing a little on many fronts, is the key to making substantial and rapid strategic progress.

My client can always return to the opportunities at a later date – after they have succeeded with their current priority. And after yesterday’s session I’m very confident that they will succeed.

© Stuart Cross 2009. All rights reserved.