Monthly Archives: November 2009

Go On, Pick A Card

The most liberating, yet most difficult, aspect of strategy development is choosing your key area of differentiation. When asked, “What kind of business do you want to be? Do you want to have the best products, best service or lowest … Continue reading

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Video Testimonial

This year I’ve been working with Simon McCandlish, the Director of Pharmacy and Healthcare at Boots the Chemists, and have helped him and his team develop a new strategy for growth. I’m delighted and grateful that Simon has taken the … Continue reading

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Overcoming Your Will To Win

Click on the link to read my article, Overcoming Your Will To Win, which has just been posted on BNET. © Stuart Cross 2009. All rights reserved.

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You Can’t Chase Two Hares

There is a Japanese saying that translates, ‘you can’t chase two hares’. If a top-class hunting dog chases after a hare it has a 10% chance of catching it. But if the dog hedges its bets and tries to chase … Continue reading

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Play Your Own Game, On Your Own Pitch, And To Your Own Rules

In the 15 seasons between August 1994 and May 2009, Manchester United played 286 home games in the Premier League. Of those matches, United won 212 and lost only 23. Visiting sides had, on average, an 8% chance of coming … Continue reading

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Take The Business Tool Fadaholic Test

Click on the link to read my article, Take The Business Tool Fadaholic Test, which has just been posted on BNET. © Stuart Cross 2009. All rights reserved.

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Focus On Results, Not Method

Many managers spend too much of their time trying to find the absolute best way of doing something. Yet, if you focus more on results, chances are you will find a reasonable way of achieving them. Yesterday evening, for example, … Continue reading

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10 Dimensions Of Great Customer Service

Click on the link to read my article, 10 Dimensions Of Great Customer Service, which has just been posted on BNET. © Stuart Cross 2009. All rights reserved.

Posted in Innovation, Performance Improvement | Leave a comment

Characteristics of Strategic CEO’s

As the CEO of your organisation, you are in a unique position to guide the development and delivery of your strategy. In my experience, the business leaders who are best able to tackle and drive strategy are those who display … Continue reading

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Is Breaking Up So Hard To Do?

Click on the link to read my article, Is Breaking Up So Hard To Do?, which has just been posted on BNET. © Stuart Cross 2009. All rights reserved.

Posted in Growth, Innovation, Strategy | Leave a comment