Archive for March, 2010

Speaking Engagements Update

Wednesday, March 31st, 2010

I am speaking at the following sessions in the next few months:

May 5: Warwick Business School – Successful Service Strategies (Full Time MBA course)

May 11-20: IGD Leading Edge Masterclass Events – Perfect Pitch: How to develop compelling business proposals. For more details click here, but the specific dates are:

  • May 11: Derby
  • May 12: Manchester
  • May 13: Bradford
  • May 18: Reading
  • May 19: Northampton
  • May 20: Central London

May 17: Nottingham Business School – Strategy On The Front Line (Executive MBA Course)

October 19: Bathroom Manufacturers’ Association Annual Conference – Customer Service As A Strategic Weapon. For more details click here.

I will keep you updated with further dates and engagements.

© Stuart Cross 2010. All rights reserved.

Take The Innovation Scorecard Test

Wednesday, March 31st, 2010

Motivational SignpostHow effective is your organisation at innovation? Why not take my quick innovation scorecard test, and see where your approach to innovation is working and where there is further work for you and your team to do.

Simply score yourself and your organisation from 0 to 5 for each of the statements below, where ‘0’ means you strongly disagree with the statement, and ‘5’ means you strongly agree with the statement.

After completing the survey sum up your total score and find out what it means for you and your company by comparing to the summaries below.

1. Do You Have An Innovation Mindset?

  1. Ambitious goals. We set demanding future goals that are a constant focus for everyone in the business.
  2. Broad scope. We don’t just seek to create similar products or slight enhancements, but want to create entire new businesses and product categories, attract new customers and enter new markets.
  3. Willing to experiment fearlessly. We recognise that failure is inevitable in any new venture. We use trials and prototypes to learn as rapidly as possible, and pursue our most promising ideas until we find a solution that works.
  4. Real customer insight. We don’t just rely on asking customers what they want; instead we find new ways to discover their real unmet needs and are constantly asking ourselves how we can make their lives better.

2. Have You Created An Innovation-Focused Organisation?

  1. Systematic approach. We have clear, practical and effective processes and systems for generating, evaluating and investing in new ideas and innovations.
  2. Broad engagement. We involve the whole organisation in identifying and pursuing new opportunities. No one is excluded from the process, and we invest in skills and capabilities accordingly.
  3. External relationships. We don’t try and do it all internally, and work with external partners to identify and drive new growth.
  4. Performance management. A key element of the rewards and career progression of our people is based on their ability to develop and deliver new business growth and ideas.

3. Are You Actively Driving Innovation?

  1. Strategic Alignment. We have identified critical and focused areas for innovation that are in line with our broader strategy and do not scatter our efforts too widely.
  2. ‘Stealing’ Ideas. We don’t just focus on our immediate markets for ideas, but actively seek new ideas from other industries and markets.
  3. Exploiting the unexpected. We use any unexpected success or failure – both our own and other organisations’ – as a starting point for idea generation.
  4. Exploiting external changes. We actively track customer, social, economic and technology trends and changes to identify new ideas.

4. Are You Delivering Results Through Innovation?

  1. Sales and profit impact. Over 40% of our sales and 30% of our profits come from products and services that we have introduced in the last three years.
  2. Brand enhancement. Customers and staff are attracted to our business, and remain loyal to us, because of our track record of innovation.
  3. Innovation pipeline. Our current pipeline of new innovations is likely to grow the business by over 25% in the next 2 or 3 years.
  4. Company value. Our excellence in innovation is currently rewarded by an advantaged competitive position and a premium in the value of our business.

WHAT YOUR RESULTS MEAN

Your score is less than 40

Although you may believe that innovation is important for your business, you are simply not walking the talk. You continue to play it safe and focus on making minor improvements to existing products, services and processes. You need to find ways to increase your organisation’s appetite to experiment with new ideas, its willingness to accept and manage failure with new ideas and its commitment to build the processes and capabilities necessary to drive the profit growth that the leading innovators enjoy.

Your score is in the range, 40-65

Your innovation processes may be reasonably strong, yet you may find that you are not making major advances. You are likely to be overly focused on pursuing initiatives that deliver incremental growth, and are reluctant to make the bigger steps that will take your business into new markets. You should look at ways to increase your appetite and ability to take on and manage the risks of bolder innovation activity.

Your score is more than 65

Your company is set up to develop and deliver true innovation into your markets. You are likely to be seen as a leader in your market and achieve results that are superior to your competitors. The key watch-out going forward is to ensure that your innovation remains relevant in the context of fast-changing business environments. Remember, nothing fails like success, and you must ensure that you continue to be proactive in raising the bar and driving future growth.

© Stuart Cross 2010. All rights reserved.

Strategy Execs: Stop Chasing Quick Wins

Tuesday, March 30th, 2010

Click on the link to read my article, Strategy Execs: Stop Chasing Quick Wins, which has just been posted on BNET.

© Stuart Cross 2010. All rights reserved.

What We Can Learn From Gordon and David

Friday, March 26th, 2010

istock_manonmountaintopIn today’s FT, Martin Wolf cogently argues that neither of the two main UK political parties – Labour and Conservatives – has a clear vision for the future of this country. Instead, both parties are focused on sorting out immediate issues and being seen as competent, hoping that voters’ assessment of their competence and toughness will be enough to see them into power when the election is called.

But it’s not enough; it never is.

Without a future vision people find it difficult to engage with the necessary actions you may wish to take. And what is true for nations is equally true for businesses.

Being competent, efficient, organised, capable, operationally effective, systematic, rigorous, consistent, relentless, persistent, tough, decisive, analytical and thorough are all admirable qualities.

But people need a sense of where all this good stuff is taking them. They want to understand and believe in the goals you are trying to reach and the future you are trying to build.

Without this critical element, your teams may comply with your requests, but a capable organisation that also has a clear, compelling and shared sense of direction and purpose creates its own energy and momentum that can dramatically accelerate its performance.

The party that will win the next election is likely to be the one that can craft and communicate the most compelling future vision. And, as we come out of the recession, the companies that will best succeed are those that understand where they’re headed.

Do the people in your organisation share and buy into a common vision of the future?

© Stuart Cross 2010. All rights reserved.

The CEO’s Strategy Handbook

Thursday, March 25th, 2010

ceo-strategy-handbook-coverI am delighted to announce the publication of my new booklet, The CEO’s Strategy Handbook. This 43-page booklet takes the mystery out of leading and managing strategy and gives you provocative but pragmatic advice to drive the long-term performance of your business.

For more details and to downolad the free PDF version, or buy the hard copy book, simply click here.

Enjoy!

Supersize Your Sales

Wednesday, March 24th, 2010

Click on the link to read my article, Supersize Your Sales (Without A New Product), which has just been posted on BNET.

© Stuart Cross 2010. All rights reserved.

Eight Simple Rules Of Strategy

Tuesday, March 16th, 2010

Click on the link to read my article, Eight Simple Rules Of Strategy, which has just been posted on BNET.

© Stuart Cross 2010. All rights reserved.

The Road To Mediocrity Is Paved With Good Intentions

Thursday, March 11th, 2010

Intentions don’t count. Strategy documents, vision statements, shared values and implementation plans mean nothing – unless they are followed by action.

For over two months I have had the intent of cycling at least 50 miles each week. I’ve even written it into my diary. But I haven’t followed through. This week I’m 50 miles short of my target!

It’s time to change this situation and turn my intentions into results, and that can only happen by taking action.

Of course, I need to accept the consequences of taking action. I will need to reduce time on other activities, better manage my time overall and rethink certain priorities.

Many companies adopt a similar approach to their strategy as I’ve had to my cycling. They are simply unwilling to accept the consequences of taking the action they know they need to take. Eventually, all the great work they do in developing their strategy simply goes to waste.

It’s time for me to hit the road and follow through on my intentions.

Which road are you on?

© Stuart Cross 2010. All rights reserved.

5 Ways To Improve Your Performance Reports

Tuesday, March 9th, 2010

Click on the link to read my article, 5 Ways To Pep Up Your Performance Reports, which has just been posted on BNET.

© Stuart Cross 2010. All rights reserved.

Play on your own pitch…not at Old Trafford

Friday, March 5th, 2010