Monthly Archives: June 2013

Does Your Business Suffer From Perfection Addiction?

Why do so many companies find it difficult to move at pace? There are many books and articles that argue it’s about structure and organisation. But, organisational structures simply reflect the beliefs and values of the leadership team; they are … Continue reading

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Stuart’s Five Minute Friday Focus – 18 June 2013

This week’s focus: I’m coming to the conclusion that the UK no longer has a summer. Instead, over the past few years, an extended, blustery and showery spring has moved seamlessly into a prolonged, dry autumn interspersed with flash floods. … Continue reading

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Nokia’s Decline Is All Down To Its Success

Perhaps ironically, the companies that are in the biggest danger of becoming irrelevant are those that are already relatively successful. New businesses, and those in a crisis, know that they must act differently, move more quickly and exploit new opportunities … Continue reading

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Stuart’s Five Minute Friday Focus – 7 June 2013

This week’s focus: It is far better to seize new opportunities first with an imperfect solution, than it is to get their fourth with the perfect response. Bloomberg, Tesco, Amazon and Samsung, for instance, have all built their success, in … Continue reading

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The Two Secrets Of Great Customer Service

All companies want to deliver great customer service, but so many fail to achieve their aim. But the solution is simple. There are really only two things you need to know if you want to deliver outstanding customer service: Say … Continue reading

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