Monthly Archives: July 2015

Business Rocks 24 Jul 2015 – Hallelujah!

This week’s focus: A few weeks ago I complained about the poor customer service I received at my bank, and the lack of power given to its front-line people to deliver a great experience. It seems that so many “customer … Continue reading

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New White Paper: Innovation Acceleration

Delighted to announce that my latest ‘white paper’, Innovation Acceleration: How to radically transform growth by rapidly creating innovation-focused organisations is now available to download – click here. In this paper you will learn how to: Release the innovation brakes … Continue reading

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Business Rocks 17 July 2015 – Ground-Level Strategy

This week’s focus: High-level visions and strategies are about as useful to your people as an airliner is to commuters waiting in a bus queue. The bus passengers may briefly look up and notice the vapour trail, but even if … Continue reading

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Business Rocks 10 July 2015 – The Art Of Imitation

This Week’s Focus: To me, the most evocative song ever recorded is My Sweet Lord by George Harrison. It was riding high in the charts in March 1971 when I made my first visit to watch Preston North End and … Continue reading

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