Monthly Archives: February 2016

Surprise and Delight

Following my latest Business Rocks newsletter this morning, I received this email from Ross. His experience brilliantly supports the idea that it is your ability to ‘surprise’ and ‘delight’ that really develops an emotional attachment from your customers, building their … Continue reading

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Business Rocks – Surprise, Surprise

This Week’s Focus: Last week we were away on our annual family skiing trip to La Rosiere in France. This is the sixth year running we’ve been to La Rosiere – I actually met a client in a bar there … Continue reading

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New White Paper: Delivering Your Need For Speed!

In the next few weeks, First & Fast, my new book, will be published by Business Expert Press. The book is focused on helping you improve the speed and agility of your business. Our new white paper, Delivering Your Need … Continue reading

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The Benefits Of A Customer Walkout

Last weekend the fans of Liverpool Football Club were so incensed about the proposed increase in ticket prices that they organized a walkout from the team’s game against Sunderland. With just over 10 minutes remaining in the game, and with … Continue reading

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Business Rocks – Perfect Partners

This week’s focus: The ability to partner is becoming one of the most important, yet unrecognized, organisational capability. In fast moving, unpredictable markets with ever-shortening product life cycles it no longer always makes sense to try and do everything on … Continue reading

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