Archive for the ‘Innovation’ Category

The Store That Never Sleeps

Tuesday, April 27th, 2010

I’m in New York this week and went to the Apple Store on 5th Avenue yesterday. If you ever want to get ideas for how you could bring your brand alive, this is a placed great to come.

But that’s not the purpose of this post.

My big “a-ha” moment came when one of the many blue t-shirted assistants calmly told me that I could come back anytime as the store was open 24-hours a day.

I know that the rules of service and convenience are entirely different in the US to our standards in the UK, but, even so, the idea that a computer store – which has most items priced at over $500 – would be open 24/7 came as something of a shock.

For any business developing its brand, a key success factor is consistency. Yet, if you really want to stand out from the crowd you also need the ability to surprise.

What are the ways you can jolt your customers into reappraising your offer and your brand?

© Stuart Cross 2010. All rights reserved

Post-It or Past It? Three Ways To Spot A Great Business Idea

Tuesday, April 27th, 2010

Click on the link to read my article, Post-It or Past It? Three Ways To Spot A Great Business Idea, which has just been posted on BNET.

© Stuart Cross 2010. All rights reserved.

Take The Innovation Scorecard Test

Wednesday, March 31st, 2010

Motivational SignpostHow effective is your organisation at innovation? Why not take my quick innovation scorecard test, and see where your approach to innovation is working and where there is further work for you and your team to do.

Simply score yourself and your organisation from 0 to 5 for each of the statements below, where ‘0’ means you strongly disagree with the statement, and ‘5’ means you strongly agree with the statement.

After completing the survey sum up your total score and find out what it means for you and your company by comparing to the summaries below.

1. Do You Have An Innovation Mindset?

  1. Ambitious goals. We set demanding future goals that are a constant focus for everyone in the business.
  2. Broad scope. We don’t just seek to create similar products or slight enhancements, but want to create entire new businesses and product categories, attract new customers and enter new markets.
  3. Willing to experiment fearlessly. We recognise that failure is inevitable in any new venture. We use trials and prototypes to learn as rapidly as possible, and pursue our most promising ideas until we find a solution that works.
  4. Real customer insight. We don’t just rely on asking customers what they want; instead we find new ways to discover their real unmet needs and are constantly asking ourselves how we can make their lives better.

2. Have You Created An Innovation-Focused Organisation?

  1. Systematic approach. We have clear, practical and effective processes and systems for generating, evaluating and investing in new ideas and innovations.
  2. Broad engagement. We involve the whole organisation in identifying and pursuing new opportunities. No one is excluded from the process, and we invest in skills and capabilities accordingly.
  3. External relationships. We don’t try and do it all internally, and work with external partners to identify and drive new growth.
  4. Performance management. A key element of the rewards and career progression of our people is based on their ability to develop and deliver new business growth and ideas.

3. Are You Actively Driving Innovation?

  1. Strategic Alignment. We have identified critical and focused areas for innovation that are in line with our broader strategy and do not scatter our efforts too widely.
  2. ‘Stealing’ Ideas. We don’t just focus on our immediate markets for ideas, but actively seek new ideas from other industries and markets.
  3. Exploiting the unexpected. We use any unexpected success or failure – both our own and other organisations’ – as a starting point for idea generation.
  4. Exploiting external changes. We actively track customer, social, economic and technology trends and changes to identify new ideas.

4. Are You Delivering Results Through Innovation?

  1. Sales and profit impact. Over 40% of our sales and 30% of our profits come from products and services that we have introduced in the last three years.
  2. Brand enhancement. Customers and staff are attracted to our business, and remain loyal to us, because of our track record of innovation.
  3. Innovation pipeline. Our current pipeline of new innovations is likely to grow the business by over 25% in the next 2 or 3 years.
  4. Company value. Our excellence in innovation is currently rewarded by an advantaged competitive position and a premium in the value of our business.

WHAT YOUR RESULTS MEAN

Your score is less than 40

Although you may believe that innovation is important for your business, you are simply not walking the talk. You continue to play it safe and focus on making minor improvements to existing products, services and processes. You need to find ways to increase your organisation’s appetite to experiment with new ideas, its willingness to accept and manage failure with new ideas and its commitment to build the processes and capabilities necessary to drive the profit growth that the leading innovators enjoy.

Your score is in the range, 40-65

Your innovation processes may be reasonably strong, yet you may find that you are not making major advances. You are likely to be overly focused on pursuing initiatives that deliver incremental growth, and are reluctant to make the bigger steps that will take your business into new markets. You should look at ways to increase your appetite and ability to take on and manage the risks of bolder innovation activity.

Your score is more than 65

Your company is set up to develop and deliver true innovation into your markets. You are likely to be seen as a leader in your market and achieve results that are superior to your competitors. The key watch-out going forward is to ensure that your innovation remains relevant in the context of fast-changing business environments. Remember, nothing fails like success, and you must ensure that you continue to be proactive in raising the bar and driving future growth.

© Stuart Cross 2010. All rights reserved.

Do You Talk About Your Products Like This?

Thursday, February 4th, 2010

If not, why not? Are your products unworthy of such description, or are you too timid in promoting their benefits?

The Innovator’s Mindset

Wednesday, February 3rd, 2010

innovators-mindsetThe chart sets out the three factors that give innovators their ability to drive change where others had simply failed to take action:

  • Passion. Innovators are driven. They want to make a difference to the world and aren’t shy about letting people know about it. Without passion, nothing will ever get started.
  • Objective. Innovators face the facts. They don’t delude themselves, but take a learning-based attitude that allows them to keep what’s working and ditch what isn’t.
  • Persistent. Innovators keep on keeping on. Never giving up in the face of repeated failure is the hallmark of all great innovators. Some of Silicon Valley’s top entrepreneurs were surveyed on what drove their success. Their #1 answer was their ability to ‘experiment fearlessly’ and that means persistence.

If these three characteristics are critical to successful innovation, where are you on the chart?

  1. Giving up too early. These people have the energy and passion to generate ideas and the ability to sort the wheat from the chaff. However, they don’t have the discipline, resilience or the fearlessness to persist.
  2. Failing to learn from experience. These people have the energy to get started and will carry on doing stuff. However, they are blinded to the realities of their experiments and are unable or unwilling to learn from them. Consequently, their ideas seldom make it to successful outcomes.
  3. Unable to lead. These people have objectivity and persistence. They are great supporters and ‘right-hand women’ but don’t have the passion to get things started, build early momentum and engage others.
  4. True innovators. These people are the ones who turn ideas into innovation. They combine the vision, the energy, an ability to learn and adapt and the chutzpah to make things happen and overcome any obstacles put in their way. Steve Jobs, Bill Gates, Tim Berners-Lee, Richard Branson, Anita Roddick, Vivienne Westwood and James Dyson all immediately come to mind.

True innovators may not be the easiest people in the world to work with, but they are the heroes that keep driving our species’ amazing progress.

Where do you sit against them and their characteristics, and what could you focus on to become more innovative?

What Would Steve Jobs Do With Your Business?

Thursday, January 28th, 2010

istock_applemacinspirationSometimes it’s hard to generate new ideas for growth. You need a different way of thinking to make the breakthrough.

One technique I use with my clients when developing new growth opportunities is called Brand Takeover. It asks managers to speculate about what would happen if a leading brand and management team from a completely different sector were to be parachuted into their business.

It needn’t be Apple, of course. How about Ryanair, McDonalds, BMW, Swatch, Virgin Atlantic, Tesco, Ferrari, Dell, Google, the Marines, BSkyB, the Girl Guides, Ikea, FC Barcelona, Nike, Aldi, McKinsey or John Lewis?

This technique always provides the stimulus to unleash a stream of new ideas and possibilities. Why not use it in your next brainstorming session?

I have more ways to identify radical new growth opportunities in my free download, Breakthrough! How To Run A Fantastic Ideas-Generation Workshop.


© Stuart Cross 2010. All rights reserved.

For Genuine Customer Insights, Go Beyond Research

Tuesday, January 19th, 2010

Click on the link to read my article, For Genuine Customer Insights, Go Beyond Research, which has just been posted on BNET.

© Stuart Cross 2010. All rights reserved.

Respect For Failure Encourages Innovation

Tuesday, December 22nd, 2009

Click on the link to read my article, Respect For Failure Encourages Innovation, which has just been posted on BNET.

© Stuart Cross 2009. All rights reserved.

10 Dimensions Of Great Customer Service

Tuesday, November 10th, 2009

Click on the link to read my article, 10 Dimensions Of Great Customer Service, which has just been posted on BNET.

© Stuart Cross 2009. All rights reserved.

Is Breaking Up So Hard To Do?

Tuesday, November 3rd, 2009

Click on the link to read my article, Is Breaking Up So Hard To Do?, which has just been posted on BNET.

© Stuart Cross 2009. All rights reserved.